Most support requests receive a reply within 1-6 hours. Complex script or database issues can take longer because we review logs, framework details and configuration carefully.
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Send the script name, order number, framework, server artifacts, error message, relevant config snippets and a short step-by-step description of how the issue happens.
The shop is designed for common digital payment methods including cards, PayPal and modern wallets. Actual availability can vary depending on the checkout provider.
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How fast do I get support?
Most support requests receive a reply within 1-6 hours. Complex script or database issues can take longer because we review logs, framework details and configuration carefully.
What should I include in a ticket?
Send the script name, order number, framework, server artifacts, error message, relevant config snippets and a short step-by-step description of how the issue happens.
Which payment methods are supported?
The shop is designed for common digital payment methods including cards, PayPal and modern wallets. Actual availability can vary depending on the checkout provider.
Do you offer refunds?
Refunds are reviewed case by case. Product status, usage, technical cause and whether we can solve the issue together all matter.
Do I need Discord for support?
Discord is the fastest way for community help and short follow-up questions. For structured technical issues, a ticket is still recommended so no details get lost.
When is support available?
Support is available daily. Main hours are Monday to Friday 09:00-21:00, Saturday 10:00-20:00 and Sunday 12:00-18:00. Response times can vary during high volume.
How do I install a script correctly?
Download the package, keep the folder name unchanged, upload it to your resources folder, import included SQL files and make sure dependencies start before the script in server.cfg.
What should I do with SQL errors?
First check that all SQL files were imported and that table prefix, database connection and framework version match. Then copy the full error message into your ticket.
Can you build a fully custom script?
Yes. Describe the goal, features, framework, existing systems, budget and desired timeline. After that we can clarify scope, pricing and implementation.
Can you modify existing scripts?
Yes, if the codebase is usable and the license allows changes. We can extend features, improve configs, optimize performance or restructure systems.
The script does not start. What do I check first?
Check the exact folder name, missing dependencies, fxmanifest errors, database connection and the first red console error. The cause is often there, not at the end of the log.
How do I update a script without losing my config?
Create a backup, compare new and old config files and merge changes intentionally. Do not blindly replace your customized config or local settings may be lost.
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